Returns & Exchanges
At Machines, we want you to be completely satisfied with your high-performance electronics, which is why we offer a 30-day return window for all hardware and accessories. Items must be returned in their original packaging with all components included to qualify for a full refund or exchange.
Initiate Your Request
Log into your Machines account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing